Refund and Cancellation Policy

You can cancel at any time, from your billing page where that option is available, or by writing to us through the Contact page from the email address of your account. We cancel it on the same business day.

• After you cancel, the plan stays active until the end of the period you already paid for, and you are not charged again.
• We do not refund the unused part of a month or year that you chose to cancel in the middle of, except as described below.
• Your account and your data stay as the Privacy Policy describes. You can use SpeakEval's free features after a plan ends.

If you pay for a plan for the first time and it is not right for you, ask for a refund within 7 days (calendar days) of that payment, and we refund the whole payment. You do not have to give a reason.

This applies once per account, to monthly and yearly plans.

If a plan renews and you have not used it since the renewal charge, ask within 7 days of that charge and we refund that renewal. "Used" means you created or assigned exams, students took exams, or you used AI drafting after the charge.

• you were charged twice for the same period;
• the amount charged is different from the price shown at checkout;
• you were charged after you cancelled and before the period ended.

If a feature you paid for stops working and we cannot fix it within a reasonable time, we refund the part of the period you could not use it, in proportion to the price.

• payments after the 7 days described above, other than the cases listed above;
• plans that were free, granted to you by us, or paid for with a promo code covering the whole price;
• accounts we close because they broke the Terms of Service;
• if we sell access to a single exam: an exam that was started, unless it could not be taken because of a problem on our side.

If we close a paid account without it having broken the terms, we refund the unused part of what you paid.

Write to us through the Contact page from the email address of your account, and tell us which payment (the date and the amount) you mean. We answer as soon as we can, usually within 3 business days.

Refunds go back to the payment method you used, in the currency you paid, through our payment provider. We refund the whole amount you paid, including taxes. After we approve it, the money usually reaches you in a few business days; your bank can take up to 15 business days to show it. A difference caused by your bank's exchange rate is not something we can refund.

Please write to us before you ask your bank to reverse a charge. We can usually fix the problem faster, and a chargeback can lead to your account being suspended while it is reviewed.

We may update this policy. A change applies to payments made after the date shown at the top of this page.